Shipping policy
Everything we ship is packed by hand in our studio and sent with tracked delivery. Here is exactly what to expect.
Dispatch times
Orders placed before 2pm ET are packed the same day. Every other order leaves the studio within 24–48 hours, Monday to Saturday. You will receive a dispatch email with tracking as soon as your parcel is collected.
Delivery times & cost
Tracked delivery typically arrives in 3–7 business days. Shipping is free on orders over $75. Below that, the exact rate for your address is calculated on the Wix checkout page before you pay — you always see the full cost before confirming.
Tracking
Tracking numbers are emailed at dispatch and are also available on our order tracking page using your order number and the email you used at checkout.
Customs & duties
International orders may be subject to import duties or taxes charged by your local customs office. These are the responsibility of the recipient and are not included in the order total.
Lost or delayed parcels
If tracking has not moved for 7 business days, message us with your order number and we will open a claim with the carrier and make it right — a replacement or a refund.
Last updated November 2026. Questions? Contact support.