Returns & refunds
If something isn't right, you have 30 days from delivery to return it. No restocking fees, no interrogation.
The 30-day window
Returns are accepted within 30 days of delivery. Items must be unused, in their original packaging and in resalable condition. Please include the packing slip or your order number in the parcel.
How to start a return
Message our support team with your order number and the reason for the return. We will reply with the return address and simple instructions, usually within 12 hours.
Return shipping
Return shipping is paid by the customer unless the item arrived damaged, faulty or incorrect — in that case we cover it and send a prepaid label.
Refund timing
Once your return arrives and passes inspection, refunds are issued to the original payment method within 3–5 business days. Your bank may take a few extra days to post it.
Damaged or wrong items
Send us a photo within 48 hours of delivery and we will ship a replacement immediately at no cost — no return required in most cases.
Last updated November 2026. Questions? Contact support.